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What forms of payment do you accept?

We accept all major debit cards, credit cards, and PayPal. All transactions are processed securely through Stripe or PayPal which is selected during checkout.

How soon will my order ship?

Orders are shipped within 1-2 business days (Monday - Friday, excluding holidays) after payment has been approved and confirmed. 

How will I know if my order shipped?

Shipping confirmation including tracking number, expected arrival date, and postal check point scan updates will be sent to the email address provided with your order. Any orders suspected of fraud or payment declined and/or charged back will be cancelled immediately without notice.

What shipping methods do you use?

All orders are shipped Priority Mail via USPS which typically deliver within 1-4 days (Monday-Saturday) depending on your location. Any special request for expedited shipping must be advised during order submission or immediately after via our contact page or direct email at support@shadedolls.com. Please reference your order number in the subject line when contacting us. Note, Shade Dolls LLC cannot assume responsibility for packages that are lost or stolen in the mail.

Can I return my order for a refund?

We do not offer refunds or accept returns on any item(s). All sales are final, no exceptions!!

Can I exchange an item for something different?

We will only provide an exchange for damaged item(s) received during shipping in which a store credit will be issued for equal value. 

Will you share my information with 3rd parties?

Shade Dolls LLC will never misuse, sell, or share any private information that you submit to us with any 3rd party sources or vendors. Please see our privacy policy for more details.


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